MarkLab is the official strategic partner for the Western Balkans of the company Staffino, which is a revolutionary in the field of innovative solutions for Customer Experience Management.
As part of the work we do in our QualityLab, we offer our clients a state-of-the-art web CXM platform, which provides a new level for measuring engagement and client satisfaction to companies throughout the region. With exceptional expertise in retail chains and a special focus on the pharmacy and drugstore sector, the Staffino platform can be used by utilities, the auto industry, the financial sector, telecommunications and call center services, among others. The platform was created to collect real-time customer feedback, analyze customer interactions and provide actionable insights to improve the overall customer experience. The platform uses advanced artificial intelligence (AI) to summarize, analyze and generate detailed reports in minutes, offering a revolutionary approach to customer experience management.
• A platform in which everything is implemented in one place for measuring user experience, without the need for additional engagement of external entities that deal with measurement and research.
• Better insights into the customer experience: Uses Staffino’s advanced analytics to gain a deeper understanding of customer needs and preferences.
• Real-time feedback: Fast and easy implementation of improvements based on real-time customer feedback, providing a fast and dynamic approach and response to customer satisfaction and needs.
• Comprehensive CX and EX solutions: From feedback collection to in-depth analysis, the Staffino platform covers all aspects of customer experience management.
• Expert advice on user experience/employee experience and a dedicated manager
• AI-powered insights: Staffino’s advanced AI technology is used to gain a deeper understanding of customer needs and preferences in real time through rapid summarization and analysis.
• Regional expertise: MarkLab’s experience in the local market for digital marketing solutions to effectively implement the Staffino CXM platform.
Collect customer feedback about your call center, field technicians, sales force, product and more to improve the customer experience.
Collect feedback on every service call, track employee performance and resolve customer issues immediately.
Measure customer satisfaction through our user-friendly interface, empowering you and your team to quickly resolve customer issues and ensure every customer leaves with a smile.
Use engaging surveys to improve employee engagement and satisfaction, and bring elements of play into your workplace with performance-based competitions and exciting virtual badges.
Reduce costs, uncover hidden sales opportunities, and identify employees who may be missing out on upsell opportunities to increase your bottom line.
office@marklab.rs
+381 11 40 59 765
Olivere Marković 15/3, 11030 Beograd
MarkLab d.o.o. / Serbia
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